Privacy policy

Last updated: September 23, 2026

Cinemense (“Cinemense”, “we”, “us” or “our”) operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).

This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use, make a purchase or other transaction using the Services, or otherwise communicate with us.

For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described below.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Personal Information We Collect

When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or has been de-identified so that it cannot reasonably identify or be linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

• Contact details, including your name, address, billing address, shipping address, telephone number and email address.

• Order and transaction information, including products viewed, added to your cart, ordered, returned, exchanged or cancelled, as well as information relating to your past transactions.

• Account information, if applicable, including your username, password, security questions and other information used for account authentication.

• Payment information, including billing details, transaction information and payment confirmation. All payments are securely processed through Shopify and our payment providers using encrypted, industry-standard security technologies designed to protect your payment information throughout the transaction. Cinemense does not directly process or store your full payment card details.

• Shopping information, including the items you view, place in your cart, save or purchase.

• Customer support and communications, including information you choose to provide when contacting us.

• Device and usage information, including information about your browser, device, network connection, IP address and how you interact with our website and Services.

• Information collected through cookies and similar technologies, as described below.

Sources of Personal Information

We may collect personal information:

• Directly from you, including when you create an account, visit or use our Services, place an order, contact us or otherwise provide information to us.

• Automatically through the Services, including from your device when you use our website and through cookies and similar technologies.

• From service providers, when we engage them to provide technology, payment processing, order fulfilment, shipping, analytics, customer support or other services on our behalf.

• From partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing Products and Services

We use your personal information to provide the Services, including processing payments, fulfilling orders, arranging shipping and delivery, processing returns and refunds, maintaining your account, sending transactional communications and providing customer support.

Marketing and Advertising

Where permitted by applicable law, we may use your personal information to send marketing, advertising or promotional communications by email or other channels and to display advertising for products or services.

Where your consent is required, we will only send such communications or use certain advertising technologies after obtaining your consent. You may withdraw your consent at any time.

Security and Fraud Prevention

We may use personal information to authenticate accounts, provide a secure shopping and payment experience, detect, investigate or take action regarding possible fraudulent, illegal or malicious activity and protect our Services, customers and rights.

Communicating With You

We use your information to respond to your questions, requests and customer service communications and to maintain our business relationship with you.

Legal and Compliance Purposes

We may use your personal information to comply with applicable laws, regulations, legal proceedings and governmental requests, enforce our terms and policies, protect our legal rights and those of others, and establish, exercise or defend legal claims.

Legal Bases for Processing

If you are located in the European Economic Area (“EEA”), the United Kingdom or another jurisdiction requiring a legal basis for processing, we process your personal information under one or more of the following legal bases:

• Performance of a contract, including processing and fulfilling your orders, taking payment, arranging delivery and providing customer service.

• Compliance with legal obligations, including accounting, tax, consumer protection and other legal requirements.

• Our legitimate interests, including operating and improving our business and Services, preventing fraud, maintaining security and understanding how customers use our website, provided that those interests are not overridden by your fundamental rights and freedoms.

• Your consent, where required, including for certain cookies, marketing communications or advertising activities. Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Cookies

Like many websites, we use cookies and similar technologies on our website.

Cookies allow us and our service providers to operate and improve the Services, remember your preferences and actions, perform analytics and better understand how users interact with the website.

Certain cookies are necessary for the operation of the website and cannot be disabled through our consent tools. Other cookies, including analytics, advertising or personalization cookies, are used only where permitted by applicable law and, where required, with your consent.

You can manage your cookie preferences through the cookie consent tool available on our website and through your browser settings.

Blocking certain cookies may affect the functionality of the Services.

Shopify also uses cookies in connection with the operation of our store. More information about Shopify's use of cookies is available through Shopify's privacy and cookie documentation.

How We Disclose Personal Information

We may disclose personal information in legitimate circumstances and in accordance with this Privacy Policy, including:

• to Shopify, which hosts and powers our online store;

• to payment processors and financial service providers in order to process transactions;

• to shipping, logistics and fulfilment providers in order to prepare, transport and deliver your orders;

• to IT, hosting, analytics, security and customer-support providers that help us operate our business;

• to marketing and advertising providers, subject to applicable consent requirements;

• to professional advisers, authorities, regulators, courts or other parties where disclosure is necessary to comply with legal obligations, protect our rights or respond to lawful requests;

• in connection with a business transaction, such as a merger, acquisition, financing, reorganisation or sale of assets;

• when you direct us, request us or consent to the disclosure.

We do not sell your personal information.

Depending on applicable privacy laws, certain advertising or analytics activities may nevertheless be considered a “sale,” “sharing,” or use of personal information for targeted advertising. Where applicable, you may have the right to opt out of such activities.

Security and Retention of Your Information

We take the security and confidentiality of your personal information seriously. We implement technical and organisational measures designed to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure. Personal information is stored and processed through Shopify and trusted service providers used to operate our Services, subject to appropriate security measures.

Payments are securely processed through Shopify and our payment providers. Payment information is encrypted during transmission using secure industry-standard technologies and is handled by our payment providers in accordance with applicable payment security standards.

Your personal information is not sold to third parties and is not disclosed or shared with third parties for purposes unrelated to providing our Services, except where required or permitted by law. Information is only shared with trusted service providers where necessary to operate our store, process payments, fulfil and deliver orders, provide customer support, maintain the security of our Services, or as otherwise described in this Privacy Policy.

We retain your personal information only for as long as necessary to provide our Services, fulfil your orders, comply with our legal, accounting and tax obligations, resolve disputes and enforce our agreements. Retention periods may vary depending on the nature of the information and applicable legal requirements.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from children below the age at which they may legally consent to the processing of their personal information.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information:

• the right to access personal information we hold about you;

• the right to correct inaccurate or incomplete personal information;

• the right to request deletion of your personal information;

• the right to restrict processing in certain circumstances;

• the right to object to certain processing, including processing based on legitimate interests and direct marketing;

• the right to data portability, where applicable;

• the right to withdraw consent at any time where processing is based on your consent;

• the right to opt out of certain uses of personal information, where provided by applicable law;

• the right to lodge a complaint with a competent data protection authority.

These rights may be subject to exceptions and limitations under applicable law. We may need to verify your identity before responding to a request.

You may exercise your rights by contacting us using the details provided in the Contact section below.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our marketing communications. Even if you unsubscribe from marketing messages, we may still send you non-promotional communications relating to your orders, transactions or account.

Where required by applicable law, we also recognize qualifying browser-based opt-out preference signals, such as the Global Privacy Control (GPC). When we detect a legally recognized opt-out preference signal, we process it in accordance with applicable privacy laws. Because these signals are associated with a particular browser or device, you may need to enable the signal separately on each browser or device you use.

Complaints

If you have concerns about how we process your personal information, please contact us first using the contact details below.

If you are located in the European Union, you also have the right to lodge a complaint with the data protection authority responsible for your country of residence or workplace.

In France, the competent supervisory authority is the Commission Nationale de l'Informatique et des Libertés (CNIL).

International Transfers

Cinemense is based in France, while some of our service providers, including Shopify, may operate in or process personal information from other countries.

As a result, your personal information may be transferred to, stored in or processed in countries outside France or the European Economic Area.

Where personal information is transferred outside the EEA to a country that has not been recognised by the European Commission as providing an adequate level of data protection, we rely on appropriate safeguards as required by applicable law, such as the European Commission's Standard Contractual Clauses or other legally recognised transfer mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices, Services, legal requirements or regulatory obligations.

When we make changes, we will update the “Last updated” date at the top of this Privacy Policy and take any other steps required by applicable law.

Contact

If you have questions about this Privacy Policy, our privacy practices, or if you would like to exercise any of your privacy rights, please contact us at contact@cinemense.com

For the purposes of applicable data protection laws, Cinemense is the data controller of your personal information.

Additional business identification information is available in our Legal Notice.